FAQs

What size pet pouf is the best fit for my pet?

Super good question! The SMALL is an 18" x 24" pouf and is perfectly suited to most kitty cats (besides maybe a Maine Coon); the SMALL is wonderful for any dogs weighing 5-25 lbs (the terriers in our crew, for instance, are 15-20 lbs and are quite comfortable on the SMALL pouf). SMALL pet poufs are probably good for say, Yorkies, Chihuahuas, Pugs, Jack Russells, Brussels Griffons, Chinese Cresteds, Boston Terriers, Dachshunds, and Shih Tzus, if it's helpful for you to reference size by dog breed. 

The LARGE pet pouf is 24" x 36" and is probably best suited to 20-50 lb dogs like a Corgi, Cocker Spaniel, Border Collie, Australian Shepherd, Bulldog, who-knows-what-kind-of-mix medium-to-large Staffy breed with short legs from your local animal shelter, et cetera. That said, the aforementioned 15-lb leggy terriers LOVE to stretch out on the LARGE pet pouf for extra gam room. 

The EXTRA pet pouf is 38" x 42" and could either fit a baker's dozen of baby Brussels OR a single Chow Chow, German Shepherd, Greyhound, Labrador, Pointer, and Pit Bull-esque shelter delight. 

Also, refer to the description per each pet pouf listing, as we provide the size and weight of the dogs shown in each photo in order to help with scale and final selection size of your Pet Pouf before ordering. 

When will I receive my order?

All pet poufs are currently in a 1-2 week production lead time and will be shipped to you via FedEx upon completion. We will send you an email with your order status as soon as the order has shipped! If you've questions in the meantime, please contact us at petpoufs@lilyspindle.com

Do you accept returns?

We hope that you will be pleased with your purchase, however in the unlikely event that the order arrives damaged or defective, please email us at info@petpoufs.com as soon as possible after delivery with your description of the issue and images. All returns must be approved and any item that is not in new, unused, and unwashed condition cannot be credited or replaced.  Returns must be made within one week of your order's delivery and the cost of shipping is the buyer's responsibility. Upon verifying that the item is damaged or defective, we will either provide you with a full or partial refund or replace the item.  As a small business, our intention and hope is to make our customers and their pets as happy as we can. To that end, the imagery depicting our pet poufs is as accurate in its coloration and textile designs and details as possible.  There is no obligation to accept returns of items ordered in error.

Please note: our pet poufs are not guaranteed against fading or shrinkage through cleaning, steaming, and exposure to the sun or effects of wear.